Returns and Exchange Policy
Return and Exchange Policy
Due to public health regulations we cannot accept any returns unless they are:
• Mechanically Defective
• Unopened – a 25% restocking charge will be assessed for any return that is not mechanically defective
All returned products must have a return authorization.
No refund will be issued for any product if it is not returned within 30 days of the original order date.
No refunds will be issued for any DVDs. DVDs will only be replaced if they are defective.
No refunds will be issued for lingerie items.
* We reserve the right to refuse any exchanges or returns at our discretion.
How To Obtain A Return Authorization
Email us or log-in to your account and open a ticket with the following information:
• Order number
• Date of purchase
• Reason for returning
• Name as shown on the billing receipt
Once your information has been received an authorization will be promptly emailed.
Please allow up to 3 weeks for us to receive and process your return.
* We reserve the right to determine whether a product is returnable.
Return-Address for US-Buyer:
USA-Germany-Shop LLC
411 Lakewood Circle
C 203 B
Colorado Springs, Colorado, 80910
info@eroticplanet24.com
WhatsApp: +001 7193312040
Return-Address for Europian-Buyer:
Flakes-Corner